customer success.

• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their unique business needs and objectives.


• Collaborate closely with cross-functional teams, including Sales, Product, Delivery, and Support, to ensure seamless implementation, onboarding, and ongoing support for clients.


• Proactively engage with clients to identify opportunities for expansion, upselling, and cross-selling of products and services to drive revenue growth. Be a revenue stream!


• Develop and execute comprehensive success plans tailored to each client, outlining objectives, milestones, and strategies for achieving desired outcomes.


• Monitor client usage and performance metrics, analyze data to identify trends and areas for improvement, and provide actionable insights to optimize their experience.


• Act as a trusted advisor to clients, offering guidance, best practices, and strategic recommendations to maximize the value they derive from our AI solutions.


• Lead regular check-in meetings, business reviews, and training sessions with clients to ensure alignment, address concerns, and drive adoption and satisfaction.


• Serve as an advocate for clients within the organization, championing their needs and feedback to drive product enhancements and improvements.


• Stay up-to-date on industry trends, competitive landscape, and emerging technologies to continuously enhance our customer success strategies and offerings.

• Degree in Business, Marketing, Communications, Computer Science, or similar.


• More than 3 years in a customer-facing role, withi technology, SaaS or Artificial Intelligence industry, with a focus on customer success, account management, or consulting (mandatory requirement).


• Knowledge of customer care automation, AI technologies, and customer support best practices (mandatory requirement).


• Portuguese and English (mandatory requirement). Spanish will be a plus


• BPO knowledge is a plus.


• Understanding of customer relationship management principles and practices, with experience in managing and retaining enterprise-level clients (mandatory requirement).


• Excellent communication skills, with the ability to articulate complex ideas clearly and concisely and build rapport with stakeholders at all levels of an organization.


• Analytical mindset with proficiency in data analysis, reporting, and interpreting metrics to drive strategic decision-making and optimize customer outcomes.


• Demonstrated ability to navigate complex organizational structures, influence key stakeholders, and drive consensus across multiple teams.


• Self-motivated, results-oriented individual with a passion for delivering exceptional customer experiences and exceeding client expectations.


• Experience working in a fast-paced startup environment or agile development environment is a plus.

Contract, food allowance (9,62€/work day), health insurance, performance bonus.

Stages of the recruitment process: 3-4 interviews.