technical support specialist in german (m/f/x).

• as a key member of our support team, you'll be the first line of defense, providing exceptional technical support and ensuring a seamless user experience. Your fluency in German and your passion for technology will be crucial in resolving inquiries and providing valuable assistance;


• respond to customer requests via phone, email, chat, social media, and messaging channels;


• provide pre-sales information, general inquiries, and in-depth technical support;


• maintain a consistent and professional brand voice in all interactions, both private and public;


• escalate complex issues to higher support tiers for timely resolution;


• collaborate with technicians to resolve help tickets efficiently;


• manage an individual ticket queue and follow management direction to ensure timely resolutions;


• work flexible hours, including evenings, weekends, and holidays, to meet customer needs;


• review and provide feedback on help content to enhance user understanding;

• proficient in German and English, both oral and written (essential);


• previous experience in a call center environment (preferred);


• high school diploma or equivalent; higher education degree (a plus);


• knowledge of technical troubleshooting methods (a bonus);


• strong ability to diagnose and resolve technical issues;


• excellent verbal and written communication skills;


• a passion for providing exceptional customer service;


• ability to work in a fast-paced environment and adapt to changing priorities;

• 6-month working contract (renewable);


• base salary of €1100/month;


• complexity Bonus of €135/month;


• performance bonus up to €120/month;


• ​welcome bonus up to € 3000;


• flexible schedule: Monday to Friday – 08:00 AM to 08:00 PM (rotational), saturday and sunday – 08:00 AM to 05:00 PM;


• days Off: 2 rotational days per week;


• growth Opportunities: Opportunity to enhance your technical skills and advance your career;

Location: Lisbon

This is your chance to be part of a dynamic team supporting a globally recognized platform. You'll gain valuable experience in technical support, enhance your language skills, and work in a collaborative and supportive environment.

If you're a German-speaking tech enthusiast ready to make a difference, apply now! Your next exciting challenge awaits!

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.