technical customer support - voice/email/chat (m/f/x).

• respond to customer requests via phone, email, chat, social media, and messaging channels;


• provide pre-sales, general inquiries, and technical support;


• maintain a consistent brand voice in both private and public interactions;


• escalate issues to higher support tiers as needed;


• collaborate with technicians to resolve help tickets;


• manage an individual ticket queue and follow management direction;


• work flexible hours, including evenings, weekends, and holidays;


• review and provide feedback on help content;

• proficient in German and English, both oral and written;


• previous experience in a call center environment (preferred);


• high school diploma or equivalent; higher education degree (a plus);


• knowledge of technical troubleshooting methods (a bonus).

What we have to offer you?

• working contrac: 6 months (renewable);


• base salary of 1100€/month;


• complexity bonus of 135€/month;


• performance bonus up to 120€/month;


• schedules: monday to sunday, between 8am and 8pm;


• 2 days off (rotational);


• relocation package

location: Lisbon

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.