technical customer support in dutch - voice/email/chat (m/f/x).

handle technical customer contacts for various products via phone, email, chat, and social messaging channels;

provide clear and practical information within set parameters, addressing questions about procedures and services;

assist users with pre-sales inquiries, general questions, and technical support issues;

respond to inbound customer requests and document relevant case information;

appropriately manage and escalate customer issues to higher support tiers;

collaborate with other technicians to resolve or properly close help tickets;

manage an individual ticket queue and follow management direction, providing feedback as needed.

proficient in Dutch and English, both oral and written;
previous experience in a call center environment (preferred);
high school diploma or equivalent; higher education degree (a plus);
knowledge of technical troubleshooting methods (a bonus).

What we have to offer you?

salary: you will earn a competitive base salary of 1100€ per 14 months, plus a performance bonus of 100€ per 12 months;

benefits: you will receive a meal allowance of 7.23€ per day

schedules: monday to friday (including bank holidays), from 7am to 7pm (rotational shifts);

days Off: weekend

working contract: permanent contract (3 months trial)

location: you will work in our modern and comfortable office in Lisbon, close to public transportation and amenities.

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

Don’t miss this chance to join our dynamic and friendly team! Apply now and we will contact you soon.