What You'll Do:
✔ Offer first-class tech support to customers after sales for various domestic appliance brands.
✔ Assist customers via phone and email, acting as the first point of contact.
✔ Diagnose technical issues using 60 available processes and escalate complex cases when necessary.
✔ Improve customer satisfaction by proactively offering solutions (e.g., guiding customers through YouTube tutorials).
✔ Provide product information, follow up on orders, handle minor repairs, and address complaints.
✔ Work with three different software programs during the support process.
What You Need:
What do we have for you?
Base salary: €1,100/month
Complexity bonus: €100/month
Performance bonus: Up to €100/month
Meal allowance: €7.23 per day
Health insurance
12-month renewable contract
Work schedule: Monday to Saturday, 08:00 AM – 06:00 PM (Portuguese time)
Days off: Sunday + 1 rotating day
Location: Lisboa onsite
Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.
Ready to make a difference? Apply now, and let’s talk!
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