tech support specialist dutch market - en (m/f/x).

✔ offer first-class tech support to customers after sales for various domestic appliance brands;
✔ assist customers via phone and email, acting as the first point of contact;
✔ diagnose technical issues using 60 available processes and escalate complex cases when necessary;
✔ improve customer satisfaction by proactively offering solutions (e.g., guiding customers through YouTube tutorials);
✔ provide product information, follow up on orders, handle minor repairs, and address complaints;
✔ work with three different software programs during the support process;

• fluency in Dutch and English (spoken & written);


• preferably, previous experience in a call center;


• high school diploma or higher education;


• strong problem-solving and communication skills;


• cross-selling skills are a plus!

• base salary: €1,100/month;


• complexity bonus: €100/month;


• performance bonus: Up to €100/month;


• meal allowance: €7.23 per day;


• health insurance;


• 12-month renewable contract;


• work schedule: Monday to Saturday, 08:00 AM – 06:00 PM (Portuguese time);


• days off: sunday + 1 rotating day;

Location: Lisboa onsite

Ready to make a difference? Apply now, and let’s talk!

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