We are seeking talented individuals who align with our interests and values. Do you prioritize essentials and uphold your commitments? Do you excel in simplifying complex matters and exhibit unmistakable uniqueness in your actions and words?
Most importantly, are you proficient in delivering exceptional service consistently?
...
team leader - german/english (m/f/x).
- lisbon - entrecampos, lisboa
- publicado há 7 dias
- data limite 17 dezembro 2024
responsabilidades chave
Manages a team of Customer Service Representatives at Team Salt, providing guidance and support to achieve departmental targets. Responsible for overseeing team performance and ensuring adherence to Core Process rules. Leads the development and implementation of various projects.
Acts as the primary point of contact for addressing any employee issues within the team, including challenges faced by Customer Service Representatives when dealing with difficult customer situations.competências
· Experience in Customer Service, cross selling and Team Management;
· Very good command of at least two languages - minimum level C1: German and English is a plus;
· Interest in telecommunication products;
· Flexible working hours (Monday to Saturday) from 07:00 to 21:00;
· Personal strengths: reliability and punctuality.principais benefícios
Base Salary: €1530/gross
Meal Allowance: €8.23/day paid on card
Transport Allowance: €20
Initial Contract: 1 year
Health Insurance after 6 months of employment
Monthly bonus can go up to €500
Rotating schedules from Monday to Saturday (between 7am and 9pm)
Work Model: 100% office
Workplace location: Downtown Lisbon (providing a cozy atmosphere in a modern office, with access to a leisure room and sunny rooftop).Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.
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