service delivery manager.

• Be responsible of the Product availability and reliability;


• Focus on added value and efficiency of the Product;


• Contribute to the strict respect of Time, Cost and Quality of Product delivery including associated services;


• Managing the definition of Service Level Agreements (SLAs), Operational Level;


• Agreements (OLAs) contracts and Key Performance Indicators (KPIs) and maintaining the global robustness of the Product in Operational condition in line with OLAs/SLAs;


• Negotiating contracts with the various business domains or customers and in alignment with the IT Product Manager;


• Ensure a continuous improvement of the services and integrating also in its landscape new Services opportunities.

• Degree in IT, Engineering or Management;


• + 1 year of experience working in service delivery, service level management, solution performance, database management, product/service planning, component integration, solution deployment, testing, user & change support, incident & problem
  management;


• Experience in development language: C#, Java, JavaScript;


• Experience in database management and data extraction: SQL;
  Knowledge of SAP Ariba, ServiceNow & Splunk software would be a plus;


• Full mastery of Google Suite (plus);
  Strong customer-oriented attitude focused on Customer Expectations & Needs understanding;


• Deliverable-driven, able to work with short deadlines;


• Good analytical skills with an ability to switch from big picture to detailed view, and to give meaning to complex facts and figures;


• Ethics and compliance adherence is a must, with a clear understanding of rules around data confidentiality (e.g.,Procurement process, General Data Protection Regulation (GDPR), etc);


• Good communication and presentation skills and the ability to create trustful relationships quickly in a remote work context and maintaining a broad network within the Digital and Procurement functions;


• Fluency in English is a must, knowledge of French is a plus.

The chance to work in a multicultural environment;
A hybrid working model, allowing you to combine onsite and offsite work;
A modern office at Parque das Nações, well connected to public transportation;
Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.