safety & health business support.

Responsibilities - your mission

You will be giving support to customers and the FISH platform for several Airbus subsidiaries and regions worldwide where we operate.
As part of the central support team you will have to manage:

Support the central Ticketing system repository;
Manage help desk software or ticket system and maintain it up-to-date;
Perform basic remote functional Troubleshooting to identify easy Root Cause analysis;
Stay up-to-date with updates related to the given product and being able to explain some high level feature in regards to the tool version;
Research questions on available resources (FAQ manual);
Direct the customers to right available user guide/support when relevant;
Delegate any others topics to the second level support;
Navigate into a complex and challenging industrial Environment;
Focus on priority & escalate when necessary;
Follow up with the supplier for ticketing resolution/escalation;
Manage technical meeting with business stakeholders;
Support training of business stakeholders.

Requirements - our ideal candidate will have:

Basics on one EHS domain (Environment, Health & Safety) regulations and compliance will be a plus;
Fluent level of English and Business level of Spanish;
Up to 2 years of experience;
Strong and ideally proven customer orientation mindset;
Strong team player with the ability to support and accompany change;
Capacity to improve, understand the big picture and end vision;
Previous experience in ticketing system platform would be nice to have;
French or German languages would be nice to have.

Benefits - what’s in it for you 

Diverse career opportunities within Airbus European core countries or in other
regions around the world;
A hybrid working model, allowing you to combine onsite and offsite work;
A modern office well connected to public transportation;
A motivated and fun crew to grow and build and shape the GBS together;
An intense and exciting onboarding experience;

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Portugal SA 

Employment Type:

Permanent-------

Experience Level:

Professional 

Job Family:

Customer Account and Service Management  

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