payment solutions account - cat - en (m/f/x).

As a Customer Support Agent, your role involves providing exceptional B2B customer support; you will be responsible for assisting business clients with inquiries, troubleshooting issues, and providing tailored solutions to optimize their use of our client's services. 
You will engage with clients ensuring timely and effective resolution of concerns, and maintaining a high standard of professionalism and support excellence. 
Deliver excellent personalized service and assist sellers through communication channels which may include Phone, Email, and/or Chat in a variety of areas, including but not limited to:
        - Identify account holder;
        - Verify account information; 
        - Comply with all regulatory guidelines and procedures provided by Customer.
The support will be handled both in Catalan and English and in the support language.

fluency in both Catalan and English C1, spoken and written;
• High School diploma (mandatory)
        • Stable profile with stable job history (not frequent job hopping) (mandatory)
        • At least 1 year of experience in Customer Service with strong orientation to the customer (mandatory)
        • Teamwork/ Interpersonal skills
        • Experience working in a very fast paced environment with strong multitasking
        • High attention to detail
        • Experience with automated customer service platforms is a plus
        • A professional, helpful and friendly attitude coupled with the ability to listen, teach and elicit information efficiently
        • Background in providing customer support from various industries including retail, banking, or any other type of customer service
        • A strong problem solver with an interest in resolving customer issues
        • Ability to work independently and efficiently
        • Excellent writing, email, phone and organization skills. Strong verbal communication and computer skills
        • Flexibility to adapt well to change
        • Ability to work various shifts
        • Availability to work on rotational shifts at the office (100%)

What do we have for you?

complexity bonus of 50€/month;
meal Allowance of 7.23€ per day;

transport of 50€/month;
health Insurance;

Monday to Sunday – 24/7 (Rotative shifts including night shifts)
Days Off - 2 rotative days

Location: Lisbon (Oriente)

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.