your role:
conducting due diligence on CIB clients on low, medium, and high-risk files based on the scope of work;
perform quality checks if applicable on the files of all risk, customer, and complexities; Autonomously write memos for the files, if applicable;
Attend and meaningfully contribute in key meetings with compliance, CCO, business, IT, projects, and platform managers;
Plan and deliver trainings for new joiners and refreshers for existing staff in collaboration with the KYC Academy;
Responsible for improvement of all KPIs for self and the team, namely the quality, productivity, and processing times;
Act as the backup of the Team Leader by doing allocations, tracking, process gap analysis, identify risks, write SOPs, prepare operational dashboards, etc.;
Suggest new ideas or ways of working and drive innovation through process improvement, automation, or elimination by forming groups of analysts, leads, IT, etc.;
Establish a working environment to enable staff development;
Liaise with the Client Service/ KYC Coordination team, Front office, to gather information received from customers; Be cross-trained in at least 1 additional KYC area apart from the process he/she belongs to.