german customer service representative - banking company (m/f/x).

• manage incoming phone calls


• identify and assess customers’ needs to achieve satisfaction


• build sustainable relationships and trust with customer through open and interactive communication


• provide accurate, valid and complete information by using the right tools


• follow clients’ communication procedures and guidelines


• take the extra mile to engage customers


• our Agents should be genuinely excited to help customers, patient, empathetic, and passionately communicative. They should understand the value of good communication skills


• problem-solving

• fluent, verbal and written in German (C1); 


• excellent communication skills;


• strong phone contact handling skills and active listening;


• customer orientation and ability to adapt/respond to different types of characters.

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

• full-time 


• competitive salary and performance bonus


• central location in Porto, Portugal


• full paid training on the company and the project you'll be working on


• career development programs, specialized courses, and language classes

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today!

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.