entain -customer support - german/english (m/f/x).

Handling customer inquiries mainly via chat and email, and sometimes over the phone - including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters;
Assessing individual issues and taking appropriate action to ensure customer needs are met;
Working in coordination with other teams based at different locations that share similar objectives;
Escalating system anomalies and general issues faced by customers to the relevant party;
Understanding Standard Operating Procedures and delivering service / quality standards to agreed level;

Fluent in german (C1 level);
Fluent in english (B2 level);
Excellent written and verbal skills as well as high interpersonal skill level;
Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries;
Ability to perform well in a multi-task/cultural environment;
Good computer skills;
Interest in Sports, Casino and Poker products would be a benefit;

What we have to offer you:

- permanent working contract;
- base salary;
- meal allowance per working day paid in card;
- health Insurance;
- hybrid working model (2 days in the office + 3 days at home)
- flexibility to take a shift from Monday to Sunday, between 07:30 am and 10 pm;
- other Benefits;

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

Apply now!