customer support - it - en (m/f/x).

first point of contact for viewers and a critical brand ambassador;
assist viewers through phone, chat and emails regarding different queries;
provide account and application support to viewers namely with regards to software functionality;
provide technical support, troubleshoot of system configurations, and network settings;
provide accurate and real-time responses to the viewer’s inquiries;
keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

native or advanced Italian (C2) proficiency;
intermediate level of English (B2);
excellent communication skills;
experience in customer service is a plus;

What do we have for you?
base salary of 1000€/month;
- performance bonus up to 100€/month;
- meal allowance of 7,23€ per day worked;
- schedule: monday to sunday (including bank holidays), between 7am and 9pm (Rotational shifts);
- 2 days off: 2 day rotational
- working contract: 6 months (renewable);

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.
Location: work from home