customer support - it - en (m/f/x).

Backoffice position: you will not deal with clients; only with lawyers, legal officers, NEB ( National Enforcement Bodies). 
NEB - whose role is to verify if transport operators are treating all passengers in accordance with their rights. 
Passengers who believe their rights, under the regulation, have not been respected should contact the body in the country where the incident took place. 
Manage these situations with these agencies before going to court.

Native or advanced Italian(C2) proficiency;
Excellent communication skills combined with empathy and teamwork;
Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferred;
A first experience in customer service is a plus;

What do we have for you?

- base salary of 1000€/month;
- position bonus of 10€/month
- performance bonus up to 150€/month;
- schedule: Monday to Friday (including bank holidays): 08:00 AM – 05:00 PM (Portuguese time)
- 2 days off: Saturday and Sunday
- office based position (no possibility of homeworking);
- working contract: 6 months renewable

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.