Do you speak German and love telecommunications? This is undoubtedly one of the most dynamic industries in the world. Our client is the largest independent telecommunications company in Switzerland, offering a comprehensive portfolio of mobile, Internet, TV, and fixed-line services for both residential and business customers. To maintain their award-winning pace, they need employees with real passion!
...customer support - german speaker (m/f/x).
- lisboa | homeworking, lisboa
- publicado há 1 dia
- data limite 24 dezembro 2024
responsabilidades chave
Ensure high solution rate and customer satisfaction at each contact through excellent know-how (high FCR rate).
Responsible for handling customer contacts by telephone in German.
Serve customers to ensure their long-term loyalty.
Receive incoming customer calls.
Provide customer advice on all services and offers.
Create added value for the customer.
Communicate effectively with customers, considering both qualitative and quantitative aspects.
Manage administrative tasks related to changes, invoicing (including collections), and complaints.competências
Excellent communication skills in German and English, with high empathy.
Solution-oriented.
Basic knowledge and experience in a call center.
Strong commitment to a long-term project.
Flexibility and resilience to stress.
Good PC skills.principais benefícios
Salary package: between 1412€ and 1772€ per month
Contract duration: 12 months (renewable)
We offer a dynamic environment with many opportunities for professional development. We believe that working together to achieve our goals is what makes our roles enjoyable. Do you agree with us?Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.
Send us your application now!
o processo de candidatura.
Saiba o que acontece depois da sua candidatura e o que fazemos para o ajudar a conseguir aquele emprego.
entre em contacto.
estamos aqui para ajudar com as suas questões.
AC
ana couto
empregos semelhantes.
ver todos os empregos- Inovação, qualidade e paixão pelos clientes, assim se define o ADN da Vodafone. Estes são também os valores de quem trabalha com a marca. Para a função de Formador, procuramos verdadeiros talentos, profissionais que queiram ser embaixadores da marca Vodafone e ao mesmo tempo que formem e desenvolvam as equipas de telemarketing.Inovação, qualidade e paixão pelos clientes, assim se define o ADN da Vodafone. Estes são também os valores de quem trabalha com a marca. Para a função de Formador, procuramos verdadeiros talentos, profissionais que queiram ser embaixadores da marca Vodafone e ao mesmo tempo que formem e desenvolvam as equipas de telemarketing.
- Procuramos colaboradores fluentes em francês para se juntarem a uma equipa de apoio ao cliente na Companeo, uma das empresas mais reconhecidas do país e líder europeu na ligação de profissionais de todos os sectores.Procuramos colaboradores fluentes em francês para se juntarem a uma equipa de apoio ao cliente na Companeo, uma das empresas mais reconhecidas do país e líder europeu na ligação de profissionais de todos os sectores.
- Are you deeply enthusiastic about the automotive sector? Are you fluent in German and possess a strong command of English? Do you find fulfillment in assisting others and boast a track record in customer support? This exclusive chance with a thriving company in the automotive auction realm is not one to overlook.Are you deeply enthusiastic about the automotive sector? Are you fluent in German and possess a strong command of English? Do you find fulfillment in assisting others and boast a track record in customer support? This exclusive chance with a thriving company in the automotive auction realm is not one to overlook.
