customer support - ge - en (m/f/x).

Your Mission: Delivering Exceptional User Experiences

• Provide Stellar Support: Assist German-speaking users with their inquiries, concerns, and issues via email, chat, or phone.


• Drive Customer Satisfaction: Exceed key performance indicators (KPIs) to ensure top-notch service delivery.


• Become a Product Guru: Master the intricacies of our client's products and services to provide accurate and effective solutions.


• Champion Data Privacy: Handle customer inquiries with utmost care, adhering to data protection and compliance standards.


• Create Positive Interactions: Resolve customer issues promptly and professionally, leaving a lasting positive impression.

Are You Our Ideal Candidate?

• Fluent German Speaker: Native or C1 level proficiency is essential.


• Strong English Communication: Excellent verbal and written English skills.


• Porto Resident: Ready to work on-site in our modern, central Porto office.


• Detail-Oriented & Ethical: Possess a keen eye for detail and a strong work ethic.


• Excellent Communicator: Strong communication skills and ability to follow guidelines.


• Team Player: Collaborative and supportive team spirit.

What We Offer You:

• Global Impact: Work on a prestigious project with a world-leading social media giant.


• Competitive Compensation:Base salary of €1,100 gross x 14 months.


• Meal allowance of €7.63 net per day (meal card).


• Comprehensive health insurance.


• Work-Life Balance: Monday to Friday schedule, with weekends off (08:00 to 19:00, rotating shifts).


• Professional Growth: Opportunity to develop your skills in a multinational company.


• Dynamic & Supportive Environment: Join a friendly and collaborative team.


• Central Location: Work in the heart of Porto

Ready to Make a Difference?

If you're a German-speaking problem solver with a passion for customer service, we want to hear from you! Apply now and join our team in Porto!

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.