customer support and sales specialist (m/f/x).

• identify opportunities to upsell or cross-sell additional services, such as data plans, device upgrades, or bundled packages (e.g., mobile + broadband);


• explain the benefits of premium services or special promotions to encourage customer enrollment;


• proactively reach out to existing customers with personalized offers based on their service history and usage pattern;


• assist new customers with onboarding, helping them choose the best plans for their needs and guiding them through account setup


• consistently meet or exceed monthly sales quotas and performance targets;

• native or near-native command of both written and spoken English, with the ability to communicate clearly, persuasively, and professionally (mandatory);


• a minimum of 1 year of experience in sales, preferably in the telecommunications or technology sector;


• strong knowledge of sales techniques, including upselling, cross-selling, and closing deals;


• ability to manage customer interactions efficiently, resolving issues while identifying opportunities for additional sales;

• attractive salary package


• as this position serves the U.S.A customers, we operate in a 24/7 environment to provide seamless support and sales coverage across various time zones. Candidates must be flexible and available to work in rotating shifts, including nights, weekends, and public holidays;


• performance-based incentives, including bonuses or commissions, depending on meeting or exceeding sales targets

Location: office based in the city center of Lisbon, with a good network of public transport nearby (bus, metro & train)

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people. 

We care about equal opportunities, regardless of ethnicity, colour, religion, sex, sexual orientation, gender identity, nationality, age, genetic information, disability or any other group status protected by law. Therefore, in compliance with the provisions of Law no. 4/2019, of January 10th, this job offer is compatible with people with a Certificate of Disability equal to or higher than 60%.

If you need any adaptation to make your application or interview more comfortable, please don't hesitate to inform our recruitment consultants.