We are recruiting for a leading payment solutions provider, offering the largest business technology platform that empowers businesses of all sizes. Our client’s operating system enables business owners to sell anywhere, work efficiently, manage inventory, communicate with customers, book appointments, process online orders, and much more.
...customer support agent spanish / english (m/f/x).
- lisboa, lisboa
- publicado há 1 dia
- data limite 31 março 2025
responsabilidades chave
As a Customer Support Agent, you’ll be the frontline hero, delivering exceptional B2B customer support. You'll assist business clients, troubleshoot issues, and provide tailored solutions to enhance their experience.
- Your main tasks will include:
- Provide top-notch customer support via phone, email, and chat.
- Accurately identify account holders and verify account information.
- Ensure strict compliance with all regulatory guidelines and procedures.
- Maintain a high standard of professionalism and support excellence.
- Deliver fast and effective resolutions to customer concerns.
competências
What We’re Looking For:
- Fluent in Spanish & English (C1 level, spoken and written) - Essential.
- High School diploma (mandatory).
- Stable job history (no frequent job hopping – mandatory).
- Minimum 1 year of Customer Service experience with a strong customer-centric approach (mandatory).
- Excellent teamwork and interpersonal skills.
- Ability to thrive in a fast-paced, multitasking environment.
- High attention to detail and strong problem-solving skills.
principais benefícios
What We Offer:
- Base salary: €870/month
- Complexity bonus: €50/month
- Meal Allowance: €7.23/day
- Transport allowance: €50/month
- Health Insurance
- Schedule: Monday to Sunday – 24/7 rotational shifts, including night shifts
- Days Off: 2 rotational days per week
- Location: Lisbon (Oriente) – On-site position
Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.
This is your opportunity to join a dynamic, international team in a fast-growing company. Enhance your customer service skills and advance your career!
Ready to take the next step? Apply now and join our exciting journey!
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