customer service agent in german - in the office (m/f/x).

Assist patients and customers in understanding and utilizing our products, resolving any technical or operational inquiries they may have;
Provide comprehensive support including offering usage guidance, facilitating orders for spare and replacement parts, managing complaints, and escalating cases when necessary to ensure client satisfaction;
Handle incoming calls and emails from clients, addressing simple inquiries, directing to local sales points, explaining medical procedures, and delivering basic technical support in accordance with provided training and established guidelines;
Proficiently manage various types of inquiries generated through inbound channels, including voice calls and emails.

Proficient in both German and English, with fluent verbal and written communication skills;
While prior Customer Service experience is preferred, it is not mandatory;
Demonstrated capability to multitask and thrive in high-pressure environments;
Quick to grasp new concepts and dedicated to delivering diligent work.

What can you expect in return?

• Competitive base salary;


• Meal allowance

Location: Funchal, Madeira

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.