customer experience navigator - german speaker (m/f/x).

• as a Customer Experience Navigator, you'll be the pivotal point of contact, transforming inquiries into seamless experiences and resolving any voyage hiccups with grace and efficiency, specifically for our German-speaking clientele within the dynamic tourism sector;


• providing stellar support in German across multiple channels (phone, email, chat) with a warm and professional demeanor, tailored to tourism-related inquiries.


• mastering the intricacies of our tourism offerings to deliver accurate and insightful information in German;


• navigating customer concerns in German with empathy and turning challenges into opportunities for loyalty within the tourism context;


• meticulously documenting interactions in our system to ensure a smooth customer journey within their tourism experience;


• collaborating with cross-functional teams to enhance the overall customer experience for German-speaking customers in the tourism sector;


• staying abreast of industry trends and product updates within the tourism industry to provide cutting-edge support in German;

• native or near-native fluency in German, both verbal and written, capable of crafting clear and engaging interactions related to tourism services;


• good verbal and written communication skills in English, as well;


• a knack for problem-solving, with the ability to think on your feet and deliver effective solutions within the tourism field;


• a genuine passion for customer service, with a dedication to exceeding expectations in the tourism industry;


• a collaborative spirit, thriving in both team and independent settings;


• proficiency in CRM tools and customer support software, with a keen eye for detail;


• resilience and composure under pressure, maintaining a positive attitude in fast-paced tourism environments;

• professional growth:


• competitive compensation: base salary of €1100/month.


• meal allowance: €7,23 per working day


• stable schedule:  monday to sunday - 08:00 - 19:00 (Rotative shifts) Days off: 2 days (rotative)


• be comfortable: work from home!

Sounds interesting? Apply now!

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
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