backoffice assistant german (m/f/x) | automotive industry.

manage and assess incoming claims from international vehicle buyers.
review buyer-submitted evidence and determine claim eligibility.
monitor ongoiong claims, ensuring all required details are gathered for resolution.
oversee cases requiring final settlements or refunds.
provide clear and professional responses to buyers via email communication.
ensure all tasks are completed on time, meeting internal deadlines and commitments.

fluent German speaker (mandatory).
advanced English skills (C1 level).
high school diploma (mandatory).
experience in customer support/call centers (a plus).
strong problem-solving skills, resilience, and customer focus.

What do we have to offer you?

competitive salary & benefits.
meal allowance per working day.
Monday to Friday schedule (work-life balance!).
hybrid work model (first month on-site, then remote flexibility).
career growth opportunities in a dynamic company.

Ready to join a thriving team in the automotive industry? Apply now!

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.